FAQs (old)

Q: I’m unsure about a size. How can I get help?

A: Please check our Sizing guide page to help find the best size for you. If you are in between sizes, go on up for a looser fit, go one down to a very tight, snug fit.

Q: What delivery options do you provide?
A: We only offer standard shipping methods. These will have online tracking, and will be free of charge for UK orders over £50 & International orders over £100. Shipping price will be calculated at checkout, more information is available here.

Q: How long does it take to process and ship my order?
A: The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping service you selected. All shipments take place in two stages – processing and transit. Processing and packing times takes 24-48 business hours. We will notify you during the period and when your items have shipped.

Q: Do you ship worldwide?
A: Yes, we sure do! We are happy to say that Rockay offers worldwide shipping. See our shipping locations here.

Q: What about customs & duty fees?
A: We are not responsible for any customs fees that you may be subject to. All sales are final and it is your responsibility to check with your customs office to determine any additional costs.

Q: Do I have to create an account in order to place my order?
A: It’s not mandatory to have an account to place an order with us. You can check out as a guest

Q: Can I change the delivery address on my order?
A: If you contact us before we process your order, we will be able to change the delivery address. Once the order has been dispatched, we are unable to change a delivery address.

Q: Can I cancel my order?
A: If you contact our customer service team via the contact us page before your order has been processed in our warehouse, we can cancel the order and issue a full refund. If your order has already been processed, you can take advantage of our returns policy. For more details please see our Returns Policy.

Q: Can I track my order?
A: All tracking details will be given to you in a confirmation e-mail when your order is dispatched. If you are not able to see any tracking information, please reach out to us via the contact page or via our email support@rockay.com and provide your details and order number.

Q: Do you offer gift wrapping?
A: Currently we don’t offer the option of gift wrapping. However, we are constantly working on improving the shopping experience and hopefully will provide this option in the future.

Q: Who do I contact if I need more help?
A: Our customer service team can be reached out by emailing support@rockay.com You can expect a response within 48 business hours.