Contact us

The best way to contact our friendly Customer Service Team is via the form on this page, or by direct email: [email protected]

For guarantee claims please use this form.

Our Customer Service Team is available 08:00 – 17:00 Monday – Friday (excluding major public holidays). We aim to respond to all emails within 24 hours.

For all media and PR enquiries, partnerships and collaborations, please contact: [email protected]

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    An important note for our customers in the UK.

    UK customers your order from Rockay is duty-free, despite changes to agreements with the EU. You do not have to pay any fees to receive your delivery, contrary to any messaging you may receive from a courier service.
    Rockay Rewards$0.00
    Welcome to Rockay Rewards:
    faq
    Rockay Rewards
    Bonus
    Shop at Rockay.com!
    Earn 10% back on every purchase to be applied towards future orders
    bag
    join now
    FAQ
    FAQ:
    We value loyal customers!
    We have created a loyalty program in order to reward customers who enjoy using Rockay products on a regular basis. We grant 10% credit for every purchase you make in our shop to use for your future purchases.
    How to join the Rockay Rewards?
    Customers with Rockay accounts are automatically enrolled. If you do not have an account, join Rockay.com today by clicking here to create your account. It is absolutely free!
    How to earn credit?
    You will earn 10% credit on every purchase you make in Rockay shop. Purchases made with a gift card will not add points to your account.
    How to redeem rewards?
    You can use your credit at any moment for any purchase. There is no minimum amount that you can use.
    How to use rewards?
    Rewards are given to you as credits. You can tick the box at checkout to apply your credits on any order you want.
    Can I use Rockay Rewards together with other coupons and/or promotions?
    Rockay Rewards' credits cannot be used in conjunction with other coupons and discounts.
    Who are referrals?
    Your friends will receive a 10% discount off their first order and you will receive 10% of the value of your friend’s purchases, credited to your Rockay Rewards balance. You can send your personal code to any number of friends, but only the first 10 to place an order will receive the discount.
    are you sure?
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    Last Chance! - You can get free shipping and 10% off any additional items! This is a 1 time deal for new customers only.
    Yes, let me have a look first No, just want 1 pair for free
    Want a Restock? We will have this item in the inventory soon! Let us know that you want to have it by entering your email, and we'll contact you when we get this item in stock!