Contact us

Placing an order

How do I place an order?+
What payment methods do you accept?+
How do I use a discount code?+

Delivery

When will my order be shipped?+
How can I track my order?+
What delivery options are available?+
Where do you ship to?+
What should I do if my order hasn’t been delivered?+
Where is my order shipped from?+
Will I be liable to pay duty or customs charges on my order?+

Returns & refunds

Can I return items from different orders in the same parcel?+
What is your returns policy?+
Are returns free? +
How do I return my order? +
Can I exchange an item? +
How long will it take to get my refund? +
Why haven't I received my refund? +
My item is faulty, what should I do? +

My order

What is the expected delivery date of my order?+
Can I make changes to my order? +
Can I add items to my order? +
My delivery address is incorrect, what should I do? +
Can I cancel my order? +
I'm missing items from my order, what should I do? +

My account

Can I update my account details?+
Can I delete my account? +

Product questions

Where can I find information on sizing?+
How should I take care of my Rockay products?+
Do my compression socks need extra care?+

Other

Do you sell gift cards or vouchers?+

About Rockay

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  • Socks

    Socks

    SUSTAINABLE

    SOCKS

    THAT

    PERFORM

  • Accessories

    Accessories

    CAPS

    BELTS

    BEANIES

    & MORE

ROCKSOLID GUARANTEE

You should experience sustainable performance at the highest standards. That’s why each product is backed with a trusted guarantee.

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CLEANER OCEANS

We’re removing plastic from oceans through our partnership with ReSea, to be part of the solution and help regenerate our planet.

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MATERIALS & TECHNOLOGY

Wherever possible, we use recycled, sustainable, good for the planet materials and technologies to reduce our carbon footprint.

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SUPPLY CHAIN TRANSPARENCY

From fabric to finish, we work closely with partners to uphold our core ethical values – ensuring fair and safe working conditions.

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  • SUSTAINABLY MADE

    We’re using innovative, recycled materials that push sustainable boundaries, yet feel incredible for high performance.

  • ROCKSOLID GUARANTEE

    We stand by every product, but in case an item is faulty due to a manufacturing defect, you’re entitled to a replacement.

  • ANTI-ODOR

    Our sportswear has added tech to fight odor-causing microbes, meaning you can embrace the sweat all-day long.

  • 100 DAY RETURNS

    All unused orders can be returned with original packaging, within 100 days from received purchase.