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Shipping & returns

An important note for our customers in the UK.
UK customers your order from Rockay is duty-free, despite changes to agreements with the EU. You do not have to pay any fees to receive your delivery, contrary to any messaging you may receive from a courier service.


Most products are shipped within 1 day of ordering. Some orders can take 48 hours depending on the backlog of our fulfillment warehouse. We will notify you throughout this period and send you a tracking number and a link once your order has been shipped. Please note that we do not allow shipment to PO Boxes. There are several reasons for this. Firstly, parcels often get lost if delivered not to the physical address. Secondly, our shipping partners do not always support such delivery. Please use physical address for shipping.
Remember to check our FAQ page for other questions.

Free Shipping

Enjoy free shipping for orders of $60 or more after applicable discounts. Qualifying U.S. orders shipping free will be sent via Fedex.
This promotion is not applicable towards international orders, B2B orders and over 50 items. Terms of offer are subject to change.
250 DK
Scandinavia (except Denmark)
35 Euro
United Kingdom
45 Pounds
50 Euro
60 USD

Returns and Exchanges

Purchases from the US, UK and EU can be returned for free with original packaging, within 40 days from when the order is received. Please note that the item should be unworn, inside original packaging. You can also replace it with another product or size of the same value.

How to return products?


Fill a return form

Items should be returned in the original packaging and sellable condition; i.e unwashed, unworn, undamaged, and with the labeling in the package.
Be sure to ship with a carrier that can provide a tracking number.
“Items on sale” are non-returnable with exception of defective or damaged

Send products

All returns must be pre-approved and require a return authorization
(RA) number to qualify for a refund.

The shipping return address is as follows:
For USA:
EFS / co Rockay ApS
807 Airport Access Road
Unit D, Traverse City,
MI 49686, USA

For Europe:
Vaerkstedvej 26
DK-4600 Koege

Get money back

Upon receiving your return, we will immediately process your exchange or refund request. Original shipping charges, return costs or charges to ship exchanged item(s) will not be refunded unless the return is a result of our mistake. Returns may take up to 2 weeks to be received and processed after the product has been delivered to our warehouse. In case of returns, Rockay is not responsible for items lost or damaged in transit, the customer is responsible for shipping.

International Orders

We do ship worldwide. However, we do not take responsibility for import duties and taxes; these are the recipient’s responsibility and we will suggest you check with your countries customs office to determine if there will be additional costs.
International order take 3-21 business days for delivery depending on the delivery service you choose. If you refuse a shipment, you will be responsible for the shipping charges, import duties, taxes or fees if applicable and the cost of returning the item(s). We will deduct this amount from your refund.

Shipping Issues

Rockay is not responsible for items sent to the incorrect or undeliverable address.
Please check the delivery address closely before placing your orders.
Rockay is not responsible for delays in shipping caused by the couriers, weather or other events out of our control. If you have any other questions concerning the refund and return policy please don’t hesitate to contact us at
GET READY for athlete performance

An important note for our customers in the UK.

UK customers your order from Rockay is duty-free, despite changes to agreements with the EU. You do not have to pay any fees to receive your delivery, contrary to any messaging you may receive from a courier service.
Rockay Rewards$0.00
Welcome to Rockay Rewards:
Rockay Rewards
Shop at!
Earn 10% back on every purchase to be applied towards future orders
We value loyal customers!
We have created a loyalty program in order to reward customers who enjoy using Rockay products on a regular basis. We grant 10% credit for every purchase you make in our shop to use for your future purchases.
How to join the Rockay Rewards?
Customers with Rockay accounts are automatically enrolled. If you do not have an account, join today by clicking here to create your account. It is absolutely free!
How to earn credit?
You will earn 10% credit on every purchase you make in Rockay shop. Purchases made with a gift card will not add points to your account.
How to redeem rewards?
You can use your credit at any moment for any purchase. There is no minimum amount that you can use.
How to use rewards?
Rewards are given to you as credits. You can tick the box at checkout to apply your credits on any order you want.
Can I use Rockay Rewards together with other coupons and/or promotions?
Rockay Rewards' credits cannot be used in conjunction with other coupons and discounts.
Who are referrals?
Your friends will receive a 10% discount off their first order and you will receive 10% of the value of your friend’s purchases, credited to your Rockay Rewards balance. You can send your personal code to any number of friends, but only the first 10 to place an order will receive the discount.
Want a Restock? We will have this item in the inventory soon! Let us know that you want to have it by entering your email, and we'll contact you when we get this item in stock!