OUR
ROCK SOLID
GUARANTEE

We put a lot of time and money into designing and making our products and we stand by every product we make. Our goal is to ensure that everybody who buys our products is 100% happy. We believe that every product we make is to the highest standard and this is why everyone of our products comes with a lifetime guarantee.

100% satisfaction

If you’re not totally satisfied with your purchase you can return it within 60 days for a refund or exchange for another product. If you have any defects with your product please let us know and we will fix it for you.

Returns

If you have any defects or faults with your Rockay product, just fill in the form below and attach a picture of your damaged or faulty product and a brief description of what is wrong and we will take it from there. Or Email us at [email protected] with the details.

Thank you. Your form has been sent.
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What is covered in the guarantee?

All Rockay products are covered under our Product Lifetime Guarantee and we are aware that from time to time faults can appear. Should a product fail due to manufacturing defects in workmanship and/or materials, or a genuine fault, we will free of charge replace the product at our discretion. If it’s no longer available, we’ll replace with an alternative from our current range that’s as close to it as possible.

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What is not covered in the guarantee?

Our guarantee covers genuine manufacturing faults or defects only and does not cover normal wear and tear. To help clarify what this means, here’s a few pointers of things that wouldn’t be covered:

  • Wear and tear: anything that’s reaching or has reached the end of its serviceable life.
  • Accidental damage: whether it’s caused by you or someone else – this includes rips, cuts, scuffs, tears, abrasions, odours and stains aren’t covered.
  • Damage caused by misuse or alteration of the product.
  • Any consequential loss or damage resulting from a fault.
  • Second hand items. Unfortunately, our guarantee covers only the original owner.
  • Poor aftercare: your product should be cared for and properly maintained.
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FAQ
How do I start my refund or exchange?
just send us an email at [email protected] with your order number, a picture of your damaged or faulty product and a brief description of what is wrong and we will take it from there.
Who pays for shipping costs?
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The customer pays the shipping charges to return the products to our warehouse. Rockay will pay to send a new replacement to the customer.

What should I expect from the refund & exchange process?
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At Rockay we prioritize our customer service. We will do everything in our power to process returns as quickly as possible.

We also really care about our products and how we can make them better. Please send over a photo and/or description to help us identify any issues you had with our products. We are working directly with our factories to improve our products.

Why haven’t I received my refund or replacement yet?
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For refunds it can take up to 14 business days. Standard warehouse processing applies to all exchanges, and we ship out replacements/exchanges using a 2-10 business day shipping service.

What if the product I want to exchange is out of stock?
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If a specific product is out of stock, we will replace it with a similar color/ style or another product of similar value, Upon request. We will always discuss that with our customer to offer a solution we think are the best ones for you.

Do I need to pay duty & taxes on replacement orders?
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It Depends on your country. There might be additional duty & taxes even though you have paid for them already.

As rule of thumb, if you have paid any duty fees on your original order, you will have to pay for your replacement shipment as well.

US, EU, CA orders are always shipped without duty fees. Contact us ([email protected]) if you are unsure whether you will have to pay any duty fees.

Is normal wear and tear covered by warranty?
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We manufacture every product to meet our superior standards, but no matter how carefully you use and care for your Rockay product, nothing lasts forever.

Performance Products used every day will degrade faster than someone who only wears their product once or twice per year. Eventually every product will begin to show signs of age, and we take this into consideration when assessing your warranty request. It may be that your product has simply reached its practical lifetime and is time to be replaced, and we hope you will continue to trust Rockay Performance Wear.

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With the polygiene anti-odor technology, the need to wash your socks/sleeves should be far and few between. However, if you do find yourself in need of a wash, here are some tips to keep in mind:
Product Care
Do Not Iron
Do Not Bleach
Machine Wash at 30°C
Do Not Dry Clean
Do Not Tumble Dry
Do Not use softener

Terms and conditions?

  • For refunds it can take up to 14 business days.
  • We do not refund additional shipping options purchased at checkout.
  • Unfortunately we will not be able to refund any duties & taxes paid by you
  • Standard warehouse processing applies to all exchanges, and we ship out replacements/exchanges using a 2-10 business day shipping service
  • If a specific product is out of stock, we will replace it with a similar color/ style or another product of similar value.

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Rockay Rewards$0.00
Welcome to Rockay Rewards:
faq
Rockay Rewards
Bonus
Shop at Rockay.com!
Earn 10% back on every purchase to be applied towards future orders
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FAQ
FAQ:
We value loyal customers!
We have created a loyalty program in order to reward customers who enjoy using Rockay products on a regular basis. We grant 10% credit for every purchase you make in our shop to use for your future purchases.
How to join the Rockay Rewards?
Customers with Rockay accounts are automatically enrolled. If you do not have an account, join Rockay.com today by clicking here to create your account. It is absolutely free!
How to earn credit?
You will earn 10% credit on every purchase you make in Rockay shop. Purchases made with a gift card will not add points to your account.
How to redeem rewards?
You can use your credit at any moment for any purchase. There is no minimum amount that you can use.
How to use rewards?
Rewards are given to you as credits. You can tick the box at checkout to apply your credits on any order you want.
Can I use Rockay Rewards together with other coupons and/or promotions?
Rockay Rewards' credits cannot be used in conjunction with other coupons and discounts.
Who are referrals?
With your coupon your friends will get $5 off their first order and you will get a $5 credit added to your Rockay Rewards balance. Send your code to 10 friends and get a max credit of $50!
Want a Restock? We will have this item in the inventory soon! Let us know that you want to have it by entering your email, and we'll contact you when we get this item in stock!